Service Delivery Manager – Telecommunications Contact Centre | Suriname
Are you an experienced Service Delivery Manager with a strong background in the telecommunications industry? Do you have a passion for leading teams, optimizing performance, and ensuring top-tier service delivery? If so, we have an exciting opportunity for you.
Our client, a leading mobile operator, is seeking a dynamic Service Delivery Manager to oversee a team of team leaders within a contact centre in Suriname. This role is crucial in ensuring service level agreements (SLAs) are met, driving continuous improvement, and enhancing customer satisfaction.
What’s in it for you?
The chance to lead and develop a high-performing team in a fast-paced environment.
A role where you can make a tangible impact on service excellence and customer experience.
The opportunity to work with key stakeholders, vendors, and internal teams to drive improvements and operational success.
Your Role & Responsibilities
As a Service Delivery Manager, your mission will be to:
Manage and mentor a team of team leaders to ensure outstanding customer service.
Ensure service level agreements (SLAs) are consistently met and maintained.
Monitor performance, provide feedback, and implement strategies to optimize team efficiency.
Drive continuous improvement, identifying areas for enhancement and rolling out effective solutions.
Collaborate cross-functionally with departments to ensure a seamless customer experience.
Analyze customer feedback and performance metrics to drive strategic improvements.
Develop and maintain strong relationships with key stakeholders, customers, and vendors.
Implement training and development programs to enhance team capabilities.
Report on performance metrics, ensuring transparency and accountability.
What You Bring
To succeed in this role, you’ll need:
A Bachelor’s degree in Business Administration or a related field.
At least five years of experience in service delivery management within the telecommunications industry.
Proven leadership experience, with a track record of managing and motivating teams.
Strong communication, interpersonal, and organizational skills.
A results-driven mindset with excellent analytical and problem-solving abilities.
The ability to thrive in a fast-paced, multi-tasking environment.
Fluency in English and Dutch is a must.
Excited to Apply?
If you thrive in a leadership role, enjoy problem-solving, and want to be part of a customer-focused organization, we’d love to hear from you. Apply today and take your career to the next level.
