Do you have a passion for customer interaction and providing top-notch support? Are you equipped with excellent communication skills and a strong service orientation? Do you dream of exploring the vibrant city of Athens in your own way? 

Become a Customer Support Specialist in the financial services sector and help bank customers with various inquiries while delivering excellent customer experiences. You'll handle requests promptly and maintain positive customer relationships through professional and friendly communication.

What You’ll Do

As a Customer Service Specialist in this banking project, your responsibilities will include:

• Providing outstanding support to our bank customers via phone and email on various financial topics.
• Delivering accurate, valid, and comprehensive information by following established procedures.
• Resolving customer inquiries to ensure timely solutions and responses.
• Building meaningful relationships by responding to customer queries in a polite, friendly, and professional manner.
• Exceeding customer service quality goals, adhering to regulations, and meeting productivity targets.
• Creating exceptional customer experiences that are appreciated and valued.
• Implementing management instructions responsibly and offering constructive feedback as needed.

What’s in It for You?

We offer our employees the tools and freedom to learn, grow, have fun, and be themselves.

• Highly competitive salaries and job stability.
• Fully paid training program.
• Permanent contract.
• Private health insurance.
• Continuous learning and development opportunities.
• Competitive career advancement prospects.
• A safe, friendly, diverse, supportive, and technologically advanced workplace.
• International and multicultural environment (celebrations, skill-building initiatives, and team-building events).
• Wellness program (on-site gym facilities and personal trainers).

What You’ll Need to Succeed

• Native or advanced German proficiency (C2).
• Advanced English proficiency (minimum B2, ideally C1) in both written and spoken communication.
• Strong communication skills, including excellent phone etiquette, attentive listening, and superior writing abilities.
• Analytical and problem-solving skills with exceptional attention to detail.
• Curiosity, a willingness to learn, and the ability to adapt.
• EU citizenship or a valid work permit for Greece.
• Local candidate or willingness to relocate to historic Athens, Greece.

About Our Client

Our client is a global leader in the customer experience (CX) industry. With a workforce of 170,000 employees worldwide, they are the team behind the best experiences for over 750 of the world’s top brands. Their innovative CX solutions, advanced technology, and expertise are designed to support clients’ operational needs and deliver seamless customer experiences during critical moments.

Relocation to Greece: Experience the Mediterranean Lifestyle!

Experience the allure of Greece—a country with breathtaking landscapes, a rich history, and vibrant culture. Enjoy the Mediterranean climate and exquisite cuisine while embracing a laid-back lifestyle. Immerse yourself in a welcoming community renowned for its warmth and hospitality. From ancient ruins to picturesque beaches, Greece offers a unique blend of tradition and modernity. Join us in this enchanting destination and discover a lifestyle that perfectly balances work and leisure in one of Europe’s most captivating settings.