Our client is looking for a French-speaking Technical Support Engineer to join their team in Athens!
The Role
As a Technical Support Engineer, your role is to handle customer issues with empathy and efficiency. You will:
Handle and respond to users’ requests through multiple contact channels (phone, e-mail, chat)
Maintain professional customer relationships by handling their questions and concerns with speed and professionalism
Conduct data entry and use several software programs
The Ideal Profile
As a Technical Support Engineer, you would need to have the expertise and a broad understanding of technology including:
Windows Autopilot
PKI (SCEP) infrastructure
Mobile Threat Defence partners
Windows CSPs
Defender ATP
Office products (W/X/P, Outlook, Onedrive)
Conditional Access
VPN and networking both native and from a group of third parties
Furthermore, the following skills are required:
Previous Customer/Technical Service experience in the technology industry—B2B Billing experience is preferred
Expertise in areas like TCP/IP networking, switches, routers, firewalls and protocols, Exchange, Active Directory, ADFS experience and Skype for Business hybrid deployments
Strong technical leadership and relationship building skills to create, reinforce, motivate and guide customers and partners
Broad knowledge of Office 365’s technical architecture. Familiarity and technical understanding of the support experience and process
The knowledge to articulate why the cloud and Office 365, in particular, are a transformational industry change
Ability to work in complex and ambiguous environments where multiple applications and tools are used
Technical expertise supporting Windows Operating Systems
Foundation knowledge of Directory Services and Active Directory
Foundation knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and DNS
Technical expertise with PowerShell
Experience reading logs like network capture
The Offer
Great relocation package
Free support from the Employee Relations Department during the hiring process, with regards to your social security number, health insurance (IKA), tax number, and bank account, etc.
Paid training to keep you up to date on products and procedures
In-house doctor and medical insurance
Excellent career advancement opportunities
International work environment
Company-organized festivals, parties, and excursions throughout the year
Employee discounts all over Athens
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and many more with businesses from all over the world. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
