French-speaking Technical Support Engineer in Athens
- Posted 17 March 2025
- LocationAthens
- Discipline IT
- Reference33548
Job description
Our client is looking for a French-speaking Technical Support Engineer to join their team in Athens!
The Role
As a Technical Support Engineer, your role is to handle customer issues with empathy and efficiency. You will:
- Handle and respond to users’ requests through multiple contact channels (phone, e-mail, chat)
- Maintain professional customer relationships by handling their questions and concerns with speed and professionalism
- Conduct data entry and use several software programs
The Ideal Profile
As a Technical Support Engineer, you would need to have the expertise and a broad understanding of technology including:
- Windows Autopilot
- PKI (SCEP) infrastructure
- Mobile Threat Defence partners
- Windows CSPs
- Defender ATP
- Office products (W/X/P, Outlook, Onedrive)
- Conditional Access
- VPN and networking both native and from a group of third parties
Furthermore, the following skills are required:
- Previous Customer/Technical Service experience in the technology industry—B2B Billing experience is preferred
- Expertise in areas like TCP/IP networking, switches, routers, firewalls and protocols, Exchange, Active Directory, ADFS experience and Skype for Business hybrid deployments
- Strong technical leadership and relationship building skills to create, reinforce, motivate and guide customers and partners
- Broad knowledge of Office 365’s technical architecture. Familiarity and technical understanding of the support experience and process
- The knowledge to articulate why the cloud and Office 365, in particular, are a transformational industry change
- Ability to work in complex and ambiguous environments where multiple applications and tools are used
- Technical expertise supporting Windows Operating Systems
- Foundation knowledge of Directory Services and Active Directory
- Foundation knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and DNS
- Technical expertise with PowerShell
- Experience reading logs like network capture
The Offer
- Great relocation package
- Free support from the Employee Relations Department during the hiring process, with regards to your social security number, health insurance (IKA), tax number, and bank account, etc.
- Paid training to keep you up to date on products and procedures
- In-house doctor and medical insurance
- Excellent career advancement opportunities
- International work environment
- Company-organized festivals, parties, and excursions throughout the year
- Employee discounts all over Athens
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and many more with businesses from all over the world. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.