French-speaking Technical Support Engineer in Athens

Posted 16 March 2025
LocationAthens
Discipline IT
Reference33548

Job description

Our client is looking for a French-speaking Technical Support Engineer to join their team in Athens!

 

The Role

As a Technical Support Engineer, your role is to handle customer issues with empathy and efficiency. You will:

  • Handle and respond to users’ requests through multiple contact channels (phone, e-mail, chat)
  • Maintain professional customer relationships by handling their questions and concerns with speed and professionalism
  • Conduct data entry and use several software programs

 

The Ideal Profile

As a Technical Support Engineer, you would need to have the expertise and a broad understanding of technology including:

 

  • Windows Autopilot
  • PKI (SCEP) infrastructure
  • Mobile Threat Defence partners
  • Windows CSPs
  • Defender ATP
  • Office products (W/X/P, Outlook, Onedrive)
  • Conditional Access
  • VPN and networking both native and from a group of third parties

 

Furthermore, the following skills are required:

 

  • Previous Customer/Technical Service experience in the technology industry—B2B Billing experience is preferred
  • Expertise in areas like TCP/IP networking, switches, routers, firewalls and protocols, Exchange, Active Directory, ADFS experience and Skype for Business hybrid deployments
  • Strong technical leadership and relationship building skills to create, reinforce, motivate and guide customers and partners
  • Broad knowledge of Office 365’s technical architecture. Familiarity and technical understanding of the support experience and process
  • The knowledge to articulate why the cloud and Office 365, in particular, are a transformational industry change
  • Ability to work in complex and ambiguous environments where multiple applications and tools are used
  • Technical expertise supporting Windows Operating Systems
  • Foundation knowledge of Directory Services and Active Directory
  • Foundation knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and DNS
  • Technical expertise with PowerShell
  • Experience reading logs like network capture

 

The Offer

  • Great relocation package
  • Free support from the Employee Relations Department during the hiring process, with regards to your social security number, health insurance (IKA), tax number, and bank account, etc.
  • Paid training to keep you up to date on products and procedures
  • In-house doctor and medical insurance
  • Excellent career advancement opportunities
  • International work environment
  • Company-organized festivals, parties, and excursions throughout the year
  • Employee discounts all over Athens

 

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and many more with businesses from all over the world. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.