Do you want to progress in your career and have a large affinity to technology and working with a wide range of customers? Then read on, as we are looking for dedicated Italian-speaking Customer Support Specialists in the picturesque city of Porto, Portugal.
Our client is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Their software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
The team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, they are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.
Responsibilities
Support our existing customers with their technical and accounting issues over the phone, ticket and chat
Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
Identify customer needs and forward such requests to our sales department
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers
Requirements
University degree in the field of economics, or other relevant vocational education such as commercial or technical training is preferred
Fluency in Italian (Bilingual/Native) and English (B2) is mandatory
Other languages, such as Italian, Spanish or German are a plus
Windows®/Mac user knowledge desirable
At least some experience working with customer and/or in sales, e.g. Internships
Determination, enthusiasm and willingness to learn
Working independently is just as important to you as team spirit
Strong communication skills and passion for working with people
What our client offers
Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews (up to 30.000 € annually)
Onsite Onboarding in the HQ office for an optimal start
Public transport friendly office
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
