Do you have a proven track record in team leadership and service excellence within the telecommunications industry? Our client is looking for a Service Delivery Manager to lead their contact center operations in Suriname!
Take the next step in your career with this leadership role, managing a team of team leaders, ensuring top-tier service delivery, and driving continuous operational improvements in a fast-paced, customer-focused environment.
About the company Our client is a leading mobile operator, committed to delivering exceptional telecommunications services in Suriname. Through customer-first values, operational innovation, and strong market presence, they continuously strive to improve the mobile experience for their users.
What will you do?
Manage and mentor a team of team leaders to ensure outstanding customer service
Oversee service level agreements (SLAs), ensuring they are consistently met
Monitor and optimize team performance, providing feedback and actionable strategies
Drive continuous service improvements and implement effective operational solutions
Collaborate with internal teams and external vendors to enhance service delivery
Analyze performance metrics and customer feedback to guide improvements
Develop and maintain strong relationships with key stakeholders, customers, and partners
Implement training programs to upskill teams and improve service standards
Report on performance metrics, ensuring accountability and transparency
Candidate profile
Bachelor’s degree in Business Administration or a related field
At least 5 years of service delivery management experience within telecommunications
Proven leadership skills and experience managing operational teams
Strong communication, interpersonal, and organizational abilities
Results-oriented with excellent analytical and problem-solving skills
Ability to thrive in a fast-paced, multi-tasking environment
Fluency in both English and Dutch
Employer offers
The opportunity to lead and develop a high-performing team
A dynamic and fast-paced working environment
Direct influence on service delivery, customer experience, and operational excellence
Career growth opportunities within a respected telecommunications brand
Collaboration with key internal and external stakeholders
Multilingual Jobs Worldwide Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
