Experience the power of a game-changing career!

Are you ready for what’s next? Join a global leader in technology and services, powering some of the world’s most recognized brands. Our client helps businesses improve and innovate with cutting-edge solutions in over 70 countries! As an IT Service Desk Agent in Barcelona (On-site), you’ll be part of a dynamic team that supports top brands in tech, finance, travel, fashion, healthcare, and beyond.

Unlock your potential!
We believe in growth—both for your career and personal development. That’s why we provide comprehensive training, state-of-the-art tools, and continuous support to help you succeed. With our client, internal promotions are common, and 80% of leadership roles are filled from within! You'll have access to FREE Learning & Leadership Development programs to take your career to new heights.

About the company

Our client is a global leader in customer experience (CX) solutions and technology. With more than 270,000 employees worldwide, the company provides services in over 70 countries, offering multilingual support to some of the world’s most recognized brands. Known for its innovative approach and commitment to employee development, the company fosters a diverse and inclusive work environment where career growth is encouraged.

What will you do?

• Provide first-line IT support via phone, email, chat, or a self-service portal.

• Diagnose and resolve technical issues using remote access tools.

• Track and prioritize IT requests in a service management system.

• Utilize internal resources for first-time resolution.

• Collaborate with 2nd-level support teams and external service providers.

• Guide employees in effectively using systems and devices.

Candidate profile

• Fluent in German (proficient/bilingual) and advanced in English.

• Experience in 1st or 2nd-level IT support, preferably in a large-scale setting.

• Strong technical skills with Windows 10, Office 365, MS Teams, and troubleshooting hardware/software.

• Problem-solving mindset with strong analytical abilities.

• Familiarity with ITSM ticket systems (e.g., ServiceNow) and ITIL V4 processes is a plus.

• Customer-oriented, proactive, and eager to learn.

• Open to flexible shifts and professional growth opportunities.

Employer offers

• Full-time permanent contract (39 hours/week): Monday to Friday, 08:00–17:00.

• Competitive salary: €22,000 gross/year + up to €2,400 gross/year in bonuses.

• Prime office location in Barcelona.

• Fully paid training to set you up for success.

• Career growth programs and specialized courses to help you develop professionally.

About Barcelona

Barcelona is a vibrant, multicultural city offering the perfect mix of beach and urban life. With a rich history, world-famous architecture, and a buzzing tech scene, it’s an ideal destination for those seeking career growth and a high quality of life. Enjoy delicious Mediterranean cuisine, year-round sunshine, and a welcoming international community!

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, specializing in connecting multilingual talent with exciting career opportunities. With offices in Oslo, Tallinn, Malaga, Malta, and Lisbon, we have successfully placed over 5,000 candidates in their dream jobs with 400+ partners across 40+ countries.