Dutch-speaking sales agent for Bofrost in Sofia, Bulgaria

Posted 01 September 2024
LocationSofia
Reference37791
Contact NameDonna Diependaal

Job description

Job Title: Dutch-Speaking Sales Support Agent

Location: Sofia, Bulgaria (hybrid after a while possible)

Are you a Dutch-speaking professional with a passion for sales and customer support? Join our dynamic team, providing top-quality services to customers across Europe in the frozen food industry. You will assist with a wide variety of frozen food products, ensuring seamless customer satisfaction through personalized services.

Your Role:

As a Dutch-Speaking Sales Support Agent, you will play a vital role in ensuring customers receive top-notch service. You will support sales operations by providing personalized assistance to Dutch-speaking customers regarding product offerings, delivery services, and queries, ensuring an outstanding customer experience.

Key Responsibilities:

  • Provide excellent customer service to Dutch-speaking clients via phone, email, and chat.
  • Support customers with inquiries related to frozen food products, delivery schedules, and promotions.
  • Assist in order placement, changes, and tracking to ensure timely deliveries.
  • Offer tailored recommendations and advise customers on product choices based on their needs.
  • Address and resolve customer complaints, ensuring satisfaction through quick problem resolution.
  • Collaborate with other departments to ensure smooth operations and effective customer support.
  • Stay informed about product offerings and delivery services to give clients up-to-date information.

Key Requirements:

  • Fluency in Dutch (C1/C2 level).
  • Good command of English (B1/B2 level) for internal communication.
  • Previous experience in customer service or sales support, ideally in food or retail, is a plus.
  • Strong communication and interpersonal skills.
  • Tech-savvy with the ability to quickly learn new systems and tools.
  • Proactive and problem-solving mindset, with a customer-first approach.
  • Ability to work in a fast-paced environment with attention to detail.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • fun project with nice clients who like to have a chat
  • Opportunity to grow and develop in a fast-moving, international company.
  • Comprehensive training programs to get you up to speed.
  • Friendly, team-oriented work environment.
  • Full relocation (flight+accommodation upon arrival before finding your own apartment + inhouse brokers that support you + local documentation)

How to Apply: If you are ready to contribute to a fast-growing company and provide excellent sales support to Dutch-speaking customers, apply today by submitting your CV in English!


Take this exciting opportunity to advance your career while supporting customers in their quest for top-quality frozen food products. Join us in Sofia and be part of our dedicated team!

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