Job Title: Dutch-Speaking Sales Support Agent

Location: Sofia, Bulgaria (hybrid after a while possible)

Are you a Dutch-speaking professional with a passion for sales and customer support? Join our dynamic team, providing top-quality services to customers across Europe in the frozen food industry. You will assist with a wide variety of frozen food products, ensuring seamless customer satisfaction through personalized services.

Your Role:

As a Dutch-Speaking Sales Support Agent, you will play a vital role in ensuring customers receive top-notch service. You will support sales operations by providing personalized assistance to Dutch-speaking customers regarding product offerings, delivery services, and queries, ensuring an outstanding customer experience.

Key Responsibilities:

• Provide excellent customer service to Dutch-speaking clients via phone, email, and chat.
• Support customers with inquiries related to frozen food products, delivery schedules, and promotions.
• Assist in order placement, changes, and tracking to ensure timely deliveries.
• Offer tailored recommendations and advise customers on product choices based on their needs.
• Address and resolve customer complaints, ensuring satisfaction through quick problem resolution.
• Collaborate with other departments to ensure smooth operations and effective customer support.
• Stay informed about product offerings and delivery services to give clients up-to-date information.

Key Requirements:

• Fluency in Dutch (C1/C2 level).
• Good command of English (B1/B2 level) for internal communication.
• Previous experience in customer service or sales support, ideally in food or retail, is a plus.
• Strong communication and interpersonal skills.
• Tech-savvy with the ability to quickly learn new systems and tools.
• Proactive and problem-solving mindset, with a customer-first approach.
• Ability to work in a fast-paced environment with attention to detail.

What We Offer:

• Competitive salary and performance-based bonuses.
• fun project with nice clients who like to have a chat
• Opportunity to grow and develop in a fast-moving, international company.
• Comprehensive training programs to get you up to speed.
• Friendly, team-oriented work environment.
• Full relocation (flight+accommodation upon arrival before finding your own apartment + inhouse brokers that support you + local documentation)

How to Apply: If you are ready to contribute to a fast-growing company and provide excellent sales support to Dutch-speaking customers, apply today by submitting your CV in English!

Take this exciting opportunity to advance your career while supporting customers in their quest for top-quality frozen food products. Join us in Sofia and be part of our dedicated team!

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