Founded in 2017 our client provides an all-in-one management system that elevates hotel operations. With a dedicated team across five global offices, we serve over 2,000 clients worldwide.

Role Overview

As a Customer Care Consultant, you’ll provide top-tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client onboarding.

You’ll also focus on customer retention, turning any dissatisfaction into a positive experience. By engaging with hotelier inquiries professionally and assessing needs, you’ll contribute to high customer satisfaction and retention.

Key Responsibilities

• Support: Address hoteliers' inquiries and escalate complex cases as needed.
• Customer Experience: Anticipate and meet client needs while providing personalized service.
• Retention: Identify potential churn and collaborate to resolve issues quickly.

Key Requirements

• Essential Skills: Native/fluent German speaker with 2+ years in a customer or technical support role.
• Technical Proficiency: Comfortable with various software systems; training provided.
• Bonus Experience: Background in hospitality or front desk/reservations work.

Perks & Benefits

• Free Food Fridays
• Annual hotel allowance
• Incentive commissions
• Training budgets
• Equity
• Gift vouchers for your birthday and Christmas.

They live by the following values like Accountability, Innovation, and Team Empowerment, driving our mission to be the best in the industry.