Are you a cheerful and helpful person, who likes to help people plan their trip to the most magical amusement park in Europe? Then this is your sign!
We are a leading entertainment destination in Europe, committed to creating magical experiences for guests of all ages. Our dedication to exceptional customer service ensures unforgettable memories for every visitor.
Role: As a Dutch-Speaking Customer Service Agent, you'll play a vital role in our guest experience team, providing top-notch support and assistance to Dutch-speaking visitors. Your focus will be on ensuring high customer satisfaction through effective communication and problem-solving.
Key Responsibilities:
Be the primary contact for Dutch-speaking guests, handling inquiries, requests, and concerns promptly and professionally.
Provide accurate information about park attractions, events, and amenities.
Assist with ticket purchases, reservations, and itinerary planning for smooth service delivery.
Address guest feedback and complaints empathetically, aiming for satisfactory resolutions.
Maintain a welcoming and tidy work environment.
Stay updated on park policies and safety regulations to ensure compliance and a safe experience for all guests.
Requirements:
Local in Barcelona
Fluent in Dutch and English with excellent verbal and written communication skills.
Previous experience in customer service or hospitality preferred.
Strong interpersonal skills, a positive attitude, and a passion for delivering exceptional guest experiences.
Ability to multitask in a fast-paced environment.
Flexible to work shifts, including weekends, evenings, and holidays.
Familiarity with computer systems for data entry and reservation management.
Knowledge of the local area and tourist attractions is a plus.
Offer Details:
Salary: €22,000 gross/year
Bonus: €2,000 gross/year
Working Hours: Monday to Sunday, 9am to 9pm in 2 shifts, with two free weekends a month.
Contract: Permanent, 39 hours a week.
Benefits:
Competitive salary and bonus system
Career advancement and professional development opportunities.
Dynamic and inclusive work environment with a diverse team.
Opportunity to create magical moments for guests worldwide.
Skills and Advantages:
Proficient in Dutch, both written and spoken.
Strong problem-solving, adaptability, and communication skills.
Previous experience in a similar role is highly valued.
Join us and help create extraordinary experiences for our guests!
