Join as a Customer Support Specialist in Malta – Dutch-Speakers Wanted!
Ready to build a career in the iGaming industry and join an exciting, fast-paced environment? Our client is looking for Dutch-speaking Customer Support Specialists to join their growing team in Malta! Apply now and take the next step in your customer service career.

About the Role:
As a Customer Support Specialist, you’ll be part of a dynamic team that delivers exceptional customer experiences via live chat, email, and phone. Your role will involve assisting customers with their website and product inquiries, contributing to department growth, and collaborating with other teams to provide a safe and enjoyable gambling experience. Bring your excellent communication skills and eagerness to learn in a fast-paced environment – this is your chance to shine!

What You’ll Do:

• Provide outstanding customer service by assisting customers with inquiries via live chat, email, and phone.

• Work collaboratively within a team to deliver the best possible customer experience.

• Guide customers through the website and mobile services to help them use our client's products.

• Resolve customer queries with efficiency and professionalism.

• Contribute to the team’s growth by sharing knowledge and finding innovative solutions.

• Collaborate with departments such as Player Safety, Responsible Gaming, and CRM to ensure a positive, safe gambling environment.

• Act as the voice of the customer, providing feedback and innovative ideas to improve services.

• Manage both written and verbal communication in English, ensuring clarity and accuracy.

About the Company:
Our client is committed to providing the best gambling experience to its customers, with a dedicated team of over 200 agents across Malta and Gibraltar. They support 11 brands in local languages, offering a personalized service that they are truly proud of. The company offers excellent career opportunities in Malta, where you can develop your skills in customer support and online gambling. The team consists of 10-20 people per market, delivering service mainly through live chat (70%), email, and phone. With a two-week training program and continuous support, success is guaranteed for all newcomers.

Candidate Profile:

• Exceptional written and verbal communication skills.

• Strong teamwork ethic and ability to work harmoniously with colleagues.

• Experience in complex problem-solving and handling customer inquiries.

• Responsible and reliable with a positive, solution-oriented mindset.

• Ideally, at least one year of experience in a customer service role.

• Comfortable working in a fast-paced, multitasking environment.

• Fluent in Dutch and English.

• A good understanding of basic technical concepts (e.g., the difference between cookies in browsers and cookies in your kitchen).

• An interest in learning more about the online gambling industry.

Employer Offers:

• An international and multicultural work environment.

• Modern office facilities in Malta.

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• Social events and team-building activities.

About Multilingual Jobs Worldwide:
Multilingual Jobs Worldwide is a leading recruitment agency specializing in connecting multilingual talent with exciting career opportunities across the globe. With over 400 partners in more than 40 countries, we have successfully helped over 5,400 candidates find their dream jobs.