Are you looking for a new opportunity in Budapest? Then this is your chance!
For our partner in Budapest, Hungary we are looking for a German-speaking Real Time Analyst !
Our partner is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, our partner plays a leading role in the IT sector. In Germany, our partner provides high quality, customer-centric information technology experiences to global customers including fortune 500 companies.
Responsibilities:
Analysis – Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Maintain data integrity
Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
Should be open to change, Multi-tasking skills
Ability to manage real time queues and skill changes
Communication between Team Locations to effectively manage the staff
Ensure is able to effectively manage floor discipline
Ability to think on toes and take accurate decisions which will help in meeting the service goals
Meet Real Time Adherence
SLA – Service Level/Abandon Rate Targets met on a consistent Basis
Real Time Reporting – Timeliness & Accuracy
Client Management – Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis
Ability to handle high level data analysis and data
Applicant’s Specifications:
Good knowledge of MS Excel & other MS Office Applications
Should have good communication skill
Should have good Knowledge of Avaya CMS
Ability to think strategically and work in terms of business opportunity and growth
Candidate should be ready to work in different shift environment- and on weekends.
Ability to handle pressure and a natural goal getter
What they offer:
Competitive salary package
Chance to be part of a growing organization and develop your career
Cafeteria benefits
Venue easy to access and modern office near metro line 3
Multicultural environment
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
