Immerse yourself in the vibrant culture of Barcelona and shape the future of marketing as a Live Expert for the German Market!

Barcelona is a vibrant metropolis known for its lively art, culture and architecture scene. The city on the Mediterranean Sea is a popular travel destination and offers an unforgettable leisure experience in addition to working life. As an Live Expert, you will have the chance to prove yourself in an international environment and develop your client management skills. You can also benefit from an incomparable quality of life in one of Europe's most beautiful cities. So if you are looking for a challenge and a working environment with a high standard of living, Barcelona is the right destination for you!

Your role is to help in providing world class customer service via pre-sales and sales live video calls, representing a leader of computer printers and information / imaging related equipment manufacturer.

Thanks to the latest communication technologies, you will be taking planned and unplanned inbound video calls from customers who need assistance in their purchasing process. Your task will be to provide the right advises and close the sale whenever possible.

You will also be the “face” of our brand as you will be creating content for the website and the social media platforms of our client.

Main Duties and Areas of Responsibility:

- Presenting on public, and internal facing video content
- Capable of presenting products’ features on a video call
- Deliver excellent customer service on each call
- Increase sales conversion rate from query to purchase
- Great product and technical knowledge
- Answer queries efficiently
- Provide market related insights and feedback
- Scriptwriting and translations
- Creating and presenting training content
- Support the contact center team by taking phone calls and chats
- Support for filming tasks as required including potential sporadic out of office hours

Person Specification:

- Comfortable working in front of a camera
- Amazing communication skills
- Previous customer service and/or sales experience
- Experience within technology
- Friendly and have an engaging personality
- Comfortable working in a training and sales environment
- Comfortable demonstrating on a one to one and group basis
- Personable and energetic
- Self-motivated and positive
- Eager to tackle challenges and change
- Team-player

Competencies:

- Native German level + C1 English
- Has a customer centric approach to deliver outstanding service
- Is capable of communicating with all level of interlocutors, internally and externally
- Is a team player who cares about the achievement of the group
- Is a problem solver and not afraid to take decisions
- Goal orientated to achieve targets

What can you expect from us?

- Full time position, 39 hours per week
- Working schedule: Mon. to Fri.,  11:00 - 20:00
- Salary: 23.000 Euros gross/year + up to 4.000 Euros gross/year
- Permanent contract
- Full paid training, covering all product knowledge necessary
- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.
- Good career prospects in a reputable company which rewards serious and hard workers.
- Start date: Immediate.
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)