Experience the power of a game-changing career

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Legal Advisor for an airline company, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. We’re passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.

Career growth and personal development

Our client will give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. With our client, you have a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! 

What you will do in this role

As a Customer Service Representative, you will:

• Coordinate with National Enforcement Bodies (NEBs) to address complaints and ensure compliance with passenger rights regulations.
• Manage correspondence with lawyers and legal officers regarding passenger rights disputes and related cases.
• Assess cases submitted by passengers to verify compliance with applicable transport regulations.
• Collaborate with NEBs and legal teams to investigate reported incidents of non-compliance.
• Compile and organize documentation for legal cases and pre-litigation processes.
• Engage with NEBs to mediate and resolve issues before escalation to court proceedings.
• Monitor adherence to transport regulations and advise on areas of improvement for compliance.
• Maintain detailed records of all cases and track their progress until resolution.

You would be a great match if you

• Have a high level of German (written and oral) and fluent in English (B2)
• Have experience in customer service, tech support, or a similar role
• Have strong communication skills, both verbal and written
• Are tech-savvy, with the ability to quickly learn new software and tools
• Have excellent problem-solving skills and patience when dealing with users
• Having experience with website builders or content management systems is a plus

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.