Experience the power of a game-changing career!

Are you ready for what’s next? Join a global leader in technology and services, powering some of the world’s most recognized brands. We help businesses improve and innovate with cutting-edge solutions in over 70 countries!

As an IT Service Desk Agent in Barcelona (On-site), you’ll be part of a dynamic team that supports top brands in tech, finance, travel, fashion, healthcare, and beyond.

Unlock your potential!

We believe in growth—both for your career and personal development. That’s why we provide comprehensive training, state-of-the-art tools, and continuous support to help you succeed.

With our client, internal promotions are common, and 80% of leadership roles are filled from within! You'll have access to FREE Learning & Leadership Development programs to take your career to new heights.

What you’ll do

As an IT Service Desk Specialist, you’ll be the go-to expert for IT support, ensuring seamless operations for our client’s employees. Your daily mission includes:

• First-line IT support: Assist employees via phone, email, chat, or a self-service portal.
• Problem-solving expert: Diagnose and resolve technical issues using remote access.
• Incident management: Track and prioritize IT requests in a service management system.
• Knowledge champion: Use internal resources for first-time resolution.
• Collaboration: Work closely with 2nd-level support teams and external service providers.
• User assistance: Guide employees in using systems and devices efficiently.

Your skills & superpowers

We welcome problem-solvers, tech enthusiasts, and customer-focused individuals who thrive in a fast-paced environment! You’ll fit right in if you:

• Speak German fluently (proficient/bilingual) and have advanced English skills.
• Have experience in 1st or 2nd-level IT support, ideally in a large-scale setting.
• Are tech-savvy, with knowledge of Windows 10, Office 365, MS Teams, and troubleshooting hardware/software.
• Love problem-solving and have a keen analytical mindset.
• Know ITSM ticket systems (e.g., ServiceNow) and ITIL V4 processes (a plus!).
• Are service-oriented, proactive, and eager to grow.
• Enjoy learning and are open to flexible shifts.

If you don’t meet every requirement, don’t worry—apply anyway! We’ll find the best fit for you.

What’s in it for you?

Enjoy great perks designed to support your lifestyle:

• Full-time permanent contract (39 hours/week): Monday to Friday, 08:00–17:00.
• Competitive salary: €22,000 gross/year + up to €2,400 gross/year in bonuses.
• Prime office location in Barcelona.
• Fully paid training to set you up for success.
• Career growth programs and specialized courses to keep you ahead.

Ready to be your best self?

If this sounds like the right step for your career, we’d love to hear from you! Apply today and discover why thousands of professionals worldwide choose to grow their careers with us.

Your future starts here!