German- and Polish-speaking Client Advisor to Brussels, Belgium

Posted 07 Jeudi juillet
LocationBrussels
Discipline Customer Service
Reference35552
Contact NameMax Bramlage

Job description

We are hiring German- and Polish-speaking Client Advisors for one of the most prestige French luxury fashion house in Brussels! As a Client Advisor @Client Service Center, you will be an ambassador of the Brand, ensuring that every Client is treated according to our clients promise:

"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to our store, you will leave feeling enriched!"

Main Responsibilities:

  • Welcome every Client and provide best Client experience
  • Be responsible for answering all incoming contact from client via multiple platforms: phone, email and social media
  • Advise clients across the brand and all product categories
  • Engage with clients to develop long-tern relationships, leveraging different clienteling tools, in order to foster brand loyalty
  • Maximize each sales opportunity while working toward goal set forth by the rand
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the client service
  • Learn and master brand and product knowledge
  • Follow the company’s policies and procedure

Benefits: 

  • 1 month of accommodation support
  • Career growth opportunities
  • Experience for a globally renowned fashion company.
  • International working environment.
  • Strong company culture and training opportunities. 

Languages:

  • Fluent in German, good command of English and Polish (oral and written)

Basic Qualification:

  • Great familiarity with IT tools
  • Strong interpersonal skills

Expected Attitudes and Skills:

  • Curiosity
  • Agility
  • Empathy
  • Commercial Mindset
  • Passion for the Brand
  • Professional Attitude
  • Interpersonal skills
  • Responsibilities and ownership

 

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