Join Our Global Client's Team as a Dutch-speaking Quality Analyst!

About Our Client

Our client is a global leader in the customer experience (CS) industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative CS solutions and seamless customer experiences.

Role Overview

We are seeking a talented Dutch-speaking Quality Analyst to enhance employee coaching programs, monitor procedures, and identify improvement areas or non-conformity issues.

Key Responsibilities

• Performance Monitoring: Evaluate and review CSR calls daily.
• Feedback Delivery: Provide constructive feedback to improve service quality.
• Collaborative Meetings: Discuss monitoring results with supervisors and team managers.
• Monthly Planning: Develop and execute a monthly call monitoring plan.
• Training Feedback: Inform the training department of monitoring issues.

Requirements

• Native or proficient in Dutch C2) and good English (B2+).
• Strong feedback and communication skills.
• Logical and objective call assessment approach.
• EU citizenship or valid work permit for Greece.
• At least 3 months of call center experience.

Benefits

• Competitive wages and job stability
• Private healthcare
• Continuous learning and development
• Supportive and diverse work environment

About Us - Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.