We are looking for German speakers to work in the city of Merida in Mexico!

Job description:

The mission of the team seeking this role is to provide world-class support to customers for a growing start-up. 

The key objective of the German-speaking Customer Support Agent is to resolve users’ issues and provide constant support. 

Responsibilities

• To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
• To provide users with solutions through information-gathering, analytical troubleshooting and query research 
• To deliver a high-quality, smooth, unique and flexible customer experience.
• To protect confidential and sensitive information and materials
• To demonstrate excellent attendance and punctuality
• To operate with honesty, integrity and transparency in all aspects of the work.

Duties:

• To handle queries via the client’s tools and systems (currently through phone calls and email)
• To proactively contribute to the achievement of agreed Service Levels
• To complete all training requirements deemed appropriate for the role, at induction and ongoing.
• To perform any other ad hoc tasks as required for the execution of the client contract.

Essential competencies:

The suitable candidate must have a deep-rooted passion for delivering success.  The suitable candidate will have formidable experience and working knowledge of:

• Excellent communication & interpersonal skills, and highly customer-focused
• Excellent organizational skills
• Quality focus and Policy adherence
• Analytical skills and a keen focus on problem-solving; goal- & service-oriented
• Understanding of, and continuous contribution to, team success
• Flexible, innovative & adaptable to a wide range of topics and tasks
• Ability to efficiently work to specified project delivery deadlines
• Proficiency in Microsoft Office suite
• Excellent attention to detail
• Must be a good team player
• Excellent time management skills

Essential skills and abilities:

• Leaving certificate, or equivalent, and a minimum of 12 months’ Customer Support experience
• Business qualification desirable
• High fluency in German & English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
• Ability to deliver information at customer’s knowledge level in an understandable manner
• Ability to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.
• Ability to function in a fast-paced environment 
• Strong interpersonal skills, with an ability to think independently and follow through effectively

What's in it for you:

• Work for an exciting startup
• Scandinavian work mentality
• Support with registration in Spain
• Growth opportunities

Are you interested in more information about the opportunity? Send your application today and we'll contact you to discuss it.