Are you passionate about sales, tourism and have a closer mentality? Do you also have excellent communication skills and a strong customer service orientation, and you would like to explore the beautiful country of Greece your way?
Then we have an exciting role for you as a German-speaking B2B Sales Expert!
About the company:
Our partner company is a global leader in outsourcing customer service and customer experience. Their Greek branch supports brands from various industries in delivering high-quality customer service via phone, email, and chat. Known for its multicultural work environment, the company employs individuals from different countries. As a global leader in end-to-end customer experience, our partner collaborates with some of the world's most beloved brands from the Fortune 500 list and boasts a 35-year history of award-winning excellence. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse range of dedicated projects with some of the best B2C and B2B brands worldwide!
Your responsibilities:
As a passionate and accomplished B2B Sales Advisor in this project in the Tourism and Travel sector, your daily responsibilities will include:
Securing customer loyalty through excellent sales support via outbound calls and emails
Pursuing and closing sales with business clients
Optimizing content, rates, and availability on our websites to boost customer conversion
Securing additional lodging rates and availability during high demand periods to meet customer needs
Obtaining promotional offers to support brand merchandising and marketing efforts
Providing top-level support to our customers
Handling general requests across multiple communication channels
Delivering accurate and complete information by following the correct procedures
Communicating with partners and answering customer questions courteously, friendly, and professionally
Meeting and exceeding customer service quality goals, compliance regulations, and productivity targets
Suggesting operational improvements to ensure smooth team functioning
Creating an exceptional customer experience that people value and are proud of
Following management direction and reporting any technical issues
Our offer:
Our partner provides a comprehensive "carefree package," which includes an ambitious and innovative work environment and assistance with all bureaucratic matters.
Comprehensive training period to acquire necessary skills and knowledge
Mo-Fr regular working hours, no weekend-, late or night shifts
Relocation support (under special circumstances)
Your profile:
German language skills at C2 level + English language skills at C1 level
Needs to be located in Greece ideally
Experience in a fast-paced operational environment, call center environment, or a role involving customer interaction is a plus
Excellent written and verbal communication skills
PC literacy required
Patience and empathy to accurately understand and resolve customer issues in accordance with customer satisfaction
Confidential handling of all data and personal information
Proactive, self-motivated, and a great team player
Good organizational skills and ability to work independently
**All applicants must have an EU passport or a valid residence permit.
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
