Italian-Speaking Content Reviewer for Social Media Platform in Porto, Portugal
- Posted 20 September 2023
- LocationPorto
- Discipline Customer Service
- Reference36889
- Contact NameSara Pato
Job description
Are you excited to start your new career in Portugal? This might be just the right opportunity! We are looking for a Italian-speaking Content Moderator to join our client in beautiful Porto!
Key Responsibilities:
- Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
- Reviewing/updating contents on a popular social media platform
- Audit of content received and sharing for Social Media Upload
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Maintain broad knowledge of client products and/or services
- Strict adherence to the accuracy guidelines as laid down by the client
- Ensuring to protect the data of the customer and compliance process is followed
Candidate Profile:
- Associate degree in related field with 6 months to one year of relevant experience preferred
- Strong customer service orientation skills
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Willingness to work a flexible schedule
Benefits:
- Willingness to work a flexible schedule
- Above-average salary opportunities
- Career prospects within an internationally positioned company
- Modern office facilities in beautiful Porto
- Training and onboarding phase
- Peaceful working atmosphere in the back office
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