Our client creates and fully manage premium iGaming brands. With offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge they are making they way to the top of the industry! They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.
About the Role: Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our customers. Get ready to provide the best customer experiences as the first point of contact with their players!
What You’ll Do:
Deliver excellent customer service via chat and emails in both Finnish and English
Respond professionally to a range of live chat and email queries from our players
Be responsible for KYC duties and Document Processing
Listen, probe, and investigate inquiries to determine the underlying needs of the customer
Communicate in a prompt, thoughtful, warm, and empathetic manner
Provide first-time resolution where possible
Remain vigilant of any suspicious activity and escalate accordingly
Look to cross-sell and promote all opportunities
Identify RG concerns within live communications and provide the necessary support
Put the player first at all times!
What We’re Looking For:
Experience in Customer Service or a similar role in iGaming
Excellent English skills, both written and spoken
Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed
Location: Malta, hybrid work set-up
What's in it for you:
A supportive team of 50 in Malta and Marbella
Opportunities to learn and do more than your usual customer service job
Amazing office space in SOHO Strand
Commute allowance 🚗 100 EUR added to salary monthly to cover the cost of commuting to the office
