We are looking for English speakers to work in the city of Merida in Mexico!
Job description:
The mission of the team seeking this role is to provide world-class support to customers for a growing start-up.
The key objective of the Customer Support Agent is to resolve users’ issues and provide constant support.
Responsibilities
To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
To provide users with solutions through information-gathering, analytical troubleshooting and query research
To deliver a high-quality, smooth, unique and flexible customer experience.
To protect confidential and sensitive information and materials
To demonstrate excellent attendance and punctuality
To operate with honesty, integrity and transparency in all aspects of the work.
Duties:
To handle queries via the client’s tools and systems (currently through phone calls and email)
To proactively contribute to the achievement of agreed Service Levels
To complete all training requirements deemed appropriate for the role, at induction and ongoing.
To perform any other ad hoc tasks as required for the execution of the client contract.
Essential competencies:
The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:
Excellent communication & interpersonal skills, and highly customer-focused
Excellent organizational skills
Quality focus and Policy adherence
Analytical skills and a keen focus on problem-solving; goal- & service-oriented
Understanding of, and continuous contribution to, team success
Flexible, innovative & adaptable to a wide range of topics and tasks
Ability to efficiently work to specified project delivery deadlines
Proficiency in Microsoft Office suite
Excellent attention to detail
Must be a good team player
Excellent time management skills
Essential skills and abilities:
Leaving certificate, or equivalent, and a minimum of 12 months’ Customer Support experience
Business qualification desirable
High fluency in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
Ability to deliver information at customer’s knowledge level in an understandable manner
Ability to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.
Ability to function in a fast-paced environment
Strong interpersonal skills, with an ability to think independently and follow through effectively
What's in it for you:
work for an exciting startup
Scandinavian work mentality
Support with registration in Spain
Growth opportunities
Are you interested in more information about the opportunity? Send your application today and we'll contact you to discuss it.
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