Are you a Hungarian-speaker with fluent Italian level and previous customer support experience? Or are you an Italian speaker living in Budapest and you want to work in the tourism sector?
Take a look at this new opportunity!
The Company
Our client, is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. They innovate through a culture of experimentation and ownership, enabling our customers to experience the world. The customer support team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help using different channels of communication and always adapting and looking for the best solutions.
The Responsibilities
Educate partners on the use of the extranet, manage availability on site
Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
Handle support tickets from Partners and Market Management team with the highest integrity and quality
Optimize content to maximize conversion
Prepare reports as necessary
Participate in market and competition research (if required)
Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
Accountable for meeting individual KPIs and team goals and following procedures
Promoting supplier self-service support and maintenance.
Increase operational efficiencies and revenue within the team, and improve inter department workflows
Improve Net Promoter scores/ Satisfaction Scores from accommodation partners
The Ideal Profile
At least B2+ level of Italian and English
Immaculate telephone manners and communication skills.
Excellent listening skills, critical-thinker with attention to detail.
Minimum typing speed of 35 words per minute
Willingness to work on rotating shifts, public holidays, and weekends
Ability to work in both a team environment and independently
At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply
The Offer
Gym membership, spa vouchers, fresh fruits every day
Private health insurance
The opportunity to work in our offices in Asia
Comfortable working hours in rotating shifts within these two: 08.00-17.00 and 12.00-21.00h. Only 1 weekend required to work per month (with other 2 free days within the week instead)
Competitive salary
Annual performance bonus
Why Hungary?
If you are interested in experiencing the culture and traditions of one of Europe’s oldest nations, you may want to think about moving to Hungary. This country has become a popular destination for people from all over the world because of its scenery, lifestyle, safety standards, and cost of living. The number of foreigners in Hungary has gone up significantly since it became a part of the European Union in 2004. Hungary now boasts a vibrant economy. High levels of foreign investment and ownership have strengthened the nation’s economic growth rate to a great extent. There is a huge demand for skilled and experienced professionals at all times. In recent years, Hungary has seen one of the largest drops in unemployment rates across Europe. Several members of the EU are therefore relocating to this country for better career prospects.
About Us
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 5000 people find their dream job with our 400+ partners in over 40 countries.
