We are looking for a Retention Specialist to join a global leader in remote connectivity software, based in Germany!
As a Retention Specialist, you will be responsible for managing the renewal process, ensuring customer satisfaction and retention across the DACH region. You will collaborate cross-functionally, strengthen customer relationships, and identify expansion opportunities within the existing customer base in a fast-paced, innovative tech environment.
About the company
Our client is a global leader in remote connectivity solutions, driving innovation through advanced technologies such as Augmented Reality and Artificial Intelligence. With a workforce of over 1,500 professionals worldwide, the company fosters a diverse and inclusive culture where unique perspectives are valued and forward-thinking thrives. They are committed to shaping the future of digitalization while offering a dynamic and empowering work environment.
What will you do?
Execute the renewal process to ensure annual recurring revenue (ARR) is retained or expanded
Identify customer risks and opportunities and coordinate mitigation strategies
Collaborate with internal teams to deliver excellent customer experiences and build trust
Establish and maintain business relationships via phone and email
Identify and act on cross-sell and up-sell opportunities within the existing customer base
Monitor market and competitor trends, delivering insights to improve internal processes and increase customer loyalty
Candidate profile
University or college degree in Business, Marketing, or a related field is beneficial
1-2 years of experience in sales, customer retention, or customer service, preferably in renewals
Experience in IT and familiarity with SaaS is a strong advantage
Strong communication skills, a positive attitude, and a team-oriented mindset
Customer-centric and results-driven, with a proactive approach to challenges
Fluency in German and English is mandatory; additional languages are a plus
Do you thrive in a customer-focused role and enjoy building lasting relationships in a tech-driven company? This is your chance to contribute to a growing business and make a real impact!
Worldwiders Global Recruitment
Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.
To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.
