You speak native level of Dutch and have high level of English? Want to work abroad in an international environment? Then this opportunity is for you!
About our client Our client is a strong global leader in business process outsourcing (BPO). They continue to specialize in customer experience outsourcing, and their capabilities extend across voice, social and digital channels. They strive on a daily basis to improve the services delivered to its clients by putting its employees at the heart of the company. Your ideas and suggestions will be welcomed as you will help them grow and advance! You will join a team of over 500 employees of 35 nationalities!
Technical Support Advisor
Responsibilities
The advisor is responsible for the handling of technical customer contacts for a variety of medical imaging products, inbound via different communication channels. Advisors must give information practically and clearly within the set parameters and answer questions about specific procedures and services.
Main Tasks
In a correct, customer-friendly friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position.
Job Requirements
Supports a minimum of two languages fluently both written and spoken
Enough understanding of the English language to follow training.
Interest in the healthcare industry
A strong technical affinity, experience in technical field is a plus
A good understanding of the MS Office environment is essential.
Good telephone and email etiquette.
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
Soft skills:
Good listeners
Open-minded
Communicative and at ease speaking
Show dynamism
Able to adapt to different types of interlocutors, according to their technical level and hierarchy
Able to develop a technical argument, negotiate, and convince your interlocutors
Able to assess the degree of urgency of breakdowns or malfunctions to manage priorities
Know how to keep calm despite a client's dissatisfaction
About us
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
