Our client is open-minded, sociable and proactive people who are business orientated and have a keen interest in IT. You will be given the opportunity to forge a career in an international and continuously growing company based in the center of sunny Barcelona. The partners that they work with are world-famous brands from the worlds of IT and technology, digital marketing, online advertising, and social media.
Why move to Barcelona?
Barcelona is a beautiful city and is the capital of the Catalonia region of Spain. The city is famous for its art and fine architecture and of course football. Barcelona has 4.7 million inhabitants and the city has both city life and beach life at the same time. This is one of many reasons that Barcelona has become very popular in recent years. It is also no secret that Barcelona has fantastic nightlife and good shopping opportunities.
As a Dutch supervisor, you will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. What you will learn with us will make you a valuable member of our team or any other team.
Responsibilities:
- Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
- Guide on selling techniques for complex outbound driven sales
- Maintain knowledge and expertise associated with applications specific to individual customers
Requirements:
- Are bilingual or proficient in Dutch plus an advanced level of English
- Have a working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Have excellent communication skills
- Have business knowledge and commercial awareness
- Have a high customer care orientation
- Have business knowledge and are commercial drive
- Have fun facing challenges and overcoming unbeatable obstacles
What’s in it for you:
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Salary 30 000 euros gross/year + up to 4000 euros gross/month in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
About the company:
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people toward greater opportunities and brighter futures. In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.
Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries
