Back to jobs
Dutch-speaking Customer Service Sales Representative in Barcelona, Spain
- Posted 30 October 2023
- LocationBarcelona
- Discipline Customer Service
- Reference36997
- Contact NameDaylis Llerena
Job description
Customer Service and Sales Representative
Responsibilities
- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Fast and effective response to inbound queries
- Outbound calls when necessary to solve issues with customers and different internal business units
- Quote creation and follow up with cross selling / up selling and a proactive and service attitude
- Ensuring personal knowledge of the Store portfolio and Post sales process' are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Candidate Profile
- Advanced level of English + native market language
- Strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Customer Driven and motivation to work in sales
- Achievement and target oriented
- IT knowledge and technical understanding
- Minimum of 1 year relevant experience
- Strong personal interest & curiosity in IT products and applications
- Real capability to listen to customers
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Exceptional customer facing and customer care skills
About us
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.