Czech-speaking Operations Customer Expert (Content moderation) in Lisbon, Portugal

Posted 25 March 2025
LocationLisbon
Discipline Administration
Reference44829

Job description

As an Operations Customer Expert - Short Video Content Moderator for our client´s Social Media Project, you will be part of a multilingual team focused on ensuring a safe and compliant online environment. Your role involves reviewing user-generated content to maintain platform integrity, applying guidelines to identify violations, and collaborating with teams to address complex cases.

Responsibilities:

  • Content Evaluation: Assess videos, images, text, and audio to ensure compliance with community standards.
  • Filtering and Removing Inappropriate Material: Identify and address content that does not comply with platform guidelines.
  • User Interaction Management: Moderate comments, posts, and appeals to maintain a respectful space.
  • Content Labeling: Apply relevant classifications for better organization and accessibility.
  • Ensuring Compliance: Uphold legal and platform guidelines to protect integrity.
  • Reporting Trends: Document moderation actions and identify recurring issues.
  • Collaboration: Work closely with policy, compliance, and legal departments for complex cases.
  • Shift Flexibility: Support a 24/7 shift rotation, including nights, weekends, and holidays.

Requirements:

  • Fluency in English and Czech (both written and spoken).
  • Excellent attention to detail and ability to perform repetitive tasks efficiently.
  • Adaptability: Stay updated with frequent policy changes.
  • Independence & Focus: Work effectively in a self-paced and structured environment.
  • Strong Analytical Skills: Think critically and apply platform guidelines accurately.
  • Resilience: Ability to handle sensitive and potentially distressing content with professionalism.
  • Previous experience in moderation, social media, or a related field is a plus.

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