We are looking for a dedicated and customer-focused individual to join our partner's team as a Customer Support Representative.
In this role, you will play a critical role in ensuring that our customers receive the support they need promptly and efficiently, contributing to our mission to promote the use of renewable energy.
Key Responsibilities:
Customer Support: Provide friendly and knowledgeable support to customers via phone, email and chat by handling enquiries, resolving issues and offering solutions for our renewable energy products and services.
Technical Support: Assist customers with technical queries and issues, escalating complex problems to the appropriate teams as appropriate.
Order Processing: Process customer orders and ensure that order processing is accurate and efficient.
Product Knowledge: Keep your knowledge of our renewable energy products and services up to date to provide accurate information to customers.
Problem resolution: Investigate and resolve customer complaints and concerns in a timely and professional manner and strive for customer satisfaction.
Documentation:
Keep detailed records of customer interactions, transactions and solutions using our CRM system.
Feedback collection: Collect customer feedback to identify areas for improvement in our products and services and forward this information to the appropriate departments.
Collaborate with other departments: Work with other teams such as sales, product development and quality control to ensure a seamless customer experience.
Qualifications:
High school diploma or equivalent (bachelor’s degree an advantage).
Previous customer service or support experience is an advantage, preferably in the renewable energy sector.
Strong communication skills, both written and verbal. (Czech and English)
Technical understanding and ability to learn complex renewable energy systems and products.
Problem solving skills and the ability to remain calm and empathetic in challenging situations.
Knowledge in the use of CRM software and other relevant tools.
Commitment to environmental protection and an understanding of renewable energy concepts is an advantage.
Advantages:
Competitive salary and performance related bonuses.
Opportunities for career development and growth in the renewable energy sector.
A positive and environmentally conscious work environment.
Employee discounts on our renewable energy products and services.
International working environment.
Application: If you are passionate about renewable energy and believe in our mission to make the world a greener place, we encourage you to apply for this exciting opportunity.
Multilingual Jobs Worldwide
We are a leading agency specialising in multilingual and international recruitment, working with companies around the world to match the most exciting jobs with the best talent.
We, Multilingual Jobs Worldwide, have offices in Oslo, Tallinn, Malaga, Malta and Lisbon. With more than 300 partners in over 30 countries, we have helped over 3000 people find their dream job.
