Our client is looking for enthusiastic and motivated German-speaking Customer Support Agents to join their growing team! Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you!
You can choose to work from the office in Malta, Sofia, Limassol or then fully remote from anywhere (besides Germany). Hence, if you intend on working remotely from Germany, you are not eligible for the remote option (unless you live somewhere else).
Main responsibilities:
Providing support in German by email and Live chats;
Processing with great attention to details and content;
Identifying clients' needs and proactively proposing solutions;
Focusing on customer expectations and satisfaction;
Working closely with our team to improve and establish the necessary processes.
Requirements:
Proficiency in English and German, both written and spoken;
A proactive person with good support/sales skills;
Strong communication and negotiation skills;
Attention to detail;
Previous experience as a support agent will be considered an advantage.
The amazing benefits offered by our client vary a little bit depending on where you choose to work from. Please see details about each office below: Note: These benefits only apply to you if you actually relocate to one of the respective locations for the job. If you work remotely from your home country, you are not eligible for these benefits.
Bulgaria office:
Up to 50% monthly bonuses;
Monthly food vouchers (180 BGN);
Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
Up to 25 paid leave days;
Six additional days of undocumented sick leaves;
Birthday gift cards;
Sportscard (Multisport);
Wedding and newborn gifts;
Breakfast, Friday lunches, fruits, and snacks in the office;
Team-building events and activities;
Career growth opportunities;
Sunny, spacious office.
Cyprus office:
Snacks in the Office;
Up to 50% monthly bonuses;
24 days of vacation per year;
Attractive office location and facilities;
Medical insurance;
Breakfasts and lunches in the office (partially paid by the Company);
Language classes (partially paid for by the Company);
Social Club of the Company.
Malta office:
Private Health Insurance (After Probation).
Snacks in the Office.
Up to 50% monthly bonuses;
24 days of vacation per year.
Attractive office location and facilities.
Daily breakfasts and Friday lunches in the office.
Regular office & team building events.
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