Are you tech-savvy, interested in software solutions, and possess excellent communication skills along with a strong service orientation? At the same time, are you drawn to opportunities abroad and can envision advancing your career in the vibrant capital of Portugal, Lisbon?

We are currently seeking German-speaking Customer & Client Support professionals who are eager to kickstart their careers in the dynamic capital city of Lisbon, Portugal. As the initial point of contact for customers, you will demonstrate outstanding communication skills and provide friendly, solution-oriented assistance. Over the past years, we've witnessed how streaming companies and websites have been attracting viewers from traditional television to new services and devices. This project involves support for one of these services—the globally renowned video streaming platform with a "Y." You will become part of a multicultural team based in Lisbon, offering exceptional multichannel support to platform users. Your responsibilities will include handling customer inquiries via phone, email, and chat to identify issues, conduct troubleshooting, and arrive at solutions.

About the Company:

Our partner company is a multinational technology and consulting services provider headquartered in the USA. The company offers various IT services, including IT consulting, application development, system integration, infrastructure services, business process outsourcing, and digital solutions. Established in 1994, it has experienced significant growth since its inception. With offices and delivery centers across the world, including North America, Europe, Asia, and Australia, the company serves clients in diverse industries such as finance, healthcare, manufacturing, retail, technology, and communications. Collaborating closely with its clients, the company assists in optimizing their business processes, adopting new technologies, and overcoming business challenges. Renowned for its expertise in areas like artificial intelligence, machine learning, cloud computing, digital transformation, and Agile methods, the company has received numerous awards for its achievements in the IT sector and ranks 194th on the Fortune 500 list.

Your Responsibilities:

• Responding to customer inquiries via phone, email, or chat Identifying customer issues
• Performing troubleshooting to find solutions
• Documenting each action taken
• Categorizing cases and potential errors
• Assisting customers in using paid products
• Escalating complex issues according to established procedures

What We Offer:

• Relocation support (€2500 relocation bonus, full bureaucracy assistance, help with accommodation search)*
• Attractive compensation package (base salary plus language bonus, transportation bonus, and performance bonus)
• Plus meal allowance (€7.63 net daily) New office spaces in the picturesque location of Lisbon (near the beach)
• Career growth and development opportunities
• Pleasant and inspiring work atmosphere
• Emerging global company with an impeccable reputation
• Complimentary fruit, coffee, tea, water, and much more

*) Relocation support is applicable only for applicants relocating from outside Portugal to Lisbon

Your Profile:

• Fluent German skills (at least C1 level, ideally native proficiency)
• B2 level of English
• Excellent communication skills (both oral and written) and interpersonal abilities
• Quick grasp and adaptability in learning new processes, concepts, and skills
• Outstanding organizational skills and time management
• Minimum of 12 months direct customer service experience required, preferably in B2C and/or B2B contact centers
• Strong communication skills, both verbally and in writing
• Exceptional native-level written and oral communication skills in the supported language
• Proactive attitude and strong team spirit
• Organized and capable of learning and understanding new processes, concepts, and skills, recognizing that operations are constantly evolving
• Keen attention to detail and a desire to work precisely, efficiently, and at a high standard
• Ability to not only handle customer emotions but also empathize with the customer's situation
• Openness to flexible working hours as needed (may include evenings, weekends, and/or holidays) / Shifts: 8 AM to 8 AM / Monday to Sunday

**All applicants must possess an EU passport or valid residence permit.

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.