Job Title: French-Speaking Customer Care Agent

Location: Varna, Bulgaria (Hybrid)

Are you passionate about delivering exceptional customer service and fluent in French? Join our dynamic team at a leading universal multi-channel bank-insurer, focused on providing top-tier services to private clients and small to medium-sized enterprises in Belgium, Bulgaria, Czech Republic, Hungary, and Slovakia.

Your Role:

As a French-Speaking Customer Care Agent, you will be the first point of contact for our French-speaking clients. Your primary responsibility will be to provide timely, accurate, and professional assistance to clients across various communication channels (phone, email, and chat). You will resolve queries related to banking and insurance products, ensuring an outstanding customer experience.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in French.
• Assist with general banking and insurance product queries.
• Guide clients through online banking platforms and troubleshoot any issues.
• Identify and escalate complex issues to the appropriate departments.
• Maintain customer satisfaction and loyalty by providing excellent service.
• Stay up to date with company products, services, and promotions.

Key Requirements:

• Fluency in French (C1/C2 level).
• Good command of English (B1/B2 level) for internal communication.
• Previous experience in customer service, ideally within banking or insurance, is a plus.
• Excellent communication and problem-solving skills.
• Tech-savvy and comfortable with online systems and tools.
• Strong attention to detail and a customer-focused mindset.

What We Offer:

• Competitive salary
• Hybrid working model (with flexible work-from-home options).
• Opportunities for career growth and development within a reputable international company.
• Extensive training programs to help you succeed in your role.
• Collaborative and supportive work environment.
• Private health insurance and additional benefits.

How to Apply: If you are ready to take on an exciting challenge and be part of a global financial services team, apply today by sending your CV in English!

This position offers a unique opportunity to grow your career within an international company while providing top-notch service to French-speaking clients. Join us in Varna and become a part of our success!