Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. Our client help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And our client is proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that our client fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

Our client will give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At our client, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

As a Customer Service Representative, you will:

Serve as a knowledgeable consultant for customers in the sports industry.
Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
Offer feedback and recommendations to optimize internal processes.

Our client is a great match if you:

Have a high level of Dutch and fluent in English (B2) - Both languages written and oral
Have an interest in sports and you are a team player with a positive attitude Have good typing and computer skills (MS Office applications)
Are tech-savvy, with the ability to quickly learn new software and tools Have the ability to explain complex concepts clearly and concisely
Previous experience in a customer service center is an advantage, but not required
Availability to work on rotational shifts 

In this role, our client offers benefits that help you support your unique lifestyle:

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes.

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.

Multilingual Jobs Worldwide

We are a leading agency specializing in multilingual and international recruitment, working with companies from around the world to bring together the most exciting jobs with the best talent. At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3,000 people find their dream job.