The purpose of the role is to ensure a smooth payment process when the customers of our client interact with the company in relation to payments. The role involves continued monitoring and preventing any risks that can impact the business negatively and analysing customer registrations, deposits, withdrawals, internal escalations, reports, and authenticating KYC documents as well as any other ad-hoc tasks as required by the business.
Responsibilities:
• Reviewing and processing incoming and outgoing customer payments via different payment providers with a risk-based approach.
• Investigate suspicious alerts (internal & external) with proper analysis and follow-up.
• Perform a risk assessment of new/current players throughout their customer journey generated by the current Risk framework and perform CDD/EDD when appropriate.
• Determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.
• Keep aware of active bonus campaigns and their vulnerabilities, assuring that vulnerabilities do not manifest into business losses through diligent oversight of the customer base.
• Evaluate and identify suspicious behaviour as well as independently report Suspicious Transaction Reports (SAR) to the MLRO.
• Handling and documenting daily reports under the supervision of the Payments, Risk and Fraud Manager.
• Evaluate, review, and approve KYC documents sent in by players.
• Ensure that any fraudulent transactions or suspicious activity are spotted and handled swiftly to minimize loss for the company. Specialize in the detection & prevention of fraud.
• Liaise with various departments and work closely and effectively with Customer Support.
• Chargeback administration and case management.
• Actively participate in improving internal procedures and processes linked to Risk, Fraud, Payments and AML.
Requirements
• Previous experience as a Payment, Risk and Fraud Analyst within the gaming industry
• Strong analytical skills and high attention to detail
• Very good communication skills and a team player
• Ability to work within a team and also independently.
• Ability to perform well in a fast-paced environment and meet deadlines.
• A positive attitude and willingness to assist our customers
• You are able to work shifts, weekends and Public Holidays if required
Benefits
Competitive salary
Hybrid working, with offices based in Msida, Malta
Wellness benefit to support active and healthy lifestyle
Private health insurance
Performance and bonus structure dependent on achievement of set targets and personal performance
Discounts from establishments in Malta for you to enjoy
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
