Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions in over 70 countries. And they are proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that client expectations related to operational excellence are fulfilled: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
Our client will provide all the training, cutting-edge technologies, and continuous support you need to succeed. There’s real career and personal growth potential. About 80% of their managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Content Moderator, you will:
Respond to customer inquiries across multiple channels (e.g., email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.
Our client is a great match if you:
Are fluent in Italian (written and spoken) and have a strong command of English for internal communication.
Have experience in customer service, preferably in the travel or online booking industry.
Are passionate about travel and hospitality, with an understanding of the needs and expectations of travelers.
Are skilled at interpreting and applying company policies, procedures, and service guidelines to assist customers effectively.
Can work independently, make sound decisions, and document customer interactions accurately and efficiently.
Possess excellent problem-solving skills and can deliver personalized solutions to meet customer needs and resolve issues.
What’s in it for you
In this role, our client offers benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
