Are you motivated by providing good customer experience?
Then we have the perfect vacancy for you. You will be part of our Dutch-speaking team in Budapest. In your role, you will deliver the best customer experience for clients via phone. You will work with the Dutch speaking clients of the Worlds most famous logistic firm!
The company
Our partner is a global customer experience specialist, providing customer care, sales, technical support and credit management services through their extensive network of contact centers and work-at-home agents. They are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals
What You’ll Be Doing
Become an expert and provide an outstanding experience to our customers
Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).
Use a variety of modern communication channels to offer the best possible service
Administratively process the customer experience cases via different computer applications
What we would like to see on your CV
Fluent language skills in Dutch
Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.
Must demonstrate strong communication and interpersonal skills.
Requires basic software knowledge
Must be able to efficiently manage multiple projects and tasks at the same time.
Secondary school is required
What is expected of you:
Displays passion for and responsibility to the customer.
Displays innovation in everything you do.
A strong drive to complete tasks.
Displays personal and corporate integrity.
What’s in it for you
Work experience in international company and multilingual team
Excellent atmosphere, friendly and diverse environment, teamwork
Working hours:Monday-Friday 8 hours per day within this range 08:00-19:00 (there are 2 different shifts). Full-time position.
We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free fruit days
Internal training and career opportunities
Flexible work environment and working schedule
Casual dress code
Remote position from anywhere in Hungary
If you are interested in this exciting job opportunity, don't hesitate to apply!
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
