Do you want to take your career to the next level? If you're a bold, strong-minded, eager to learn individual who won't take no for an answer, our client's Málaga office has an exciting opportunity for YOU!

Our client:

Our client makes everyone matter. For you. For our brands. And for the hundreds of thousands of customers they look after. They are the European Market leader in the business solutions provider industry and is made up of inspiring individuals buzzing to create excellent customer experiences for some of the world's most exciting brands. If you're up for it, you'll join a high-performing team that you can be proud of and create meaningful moments, moments that matter to customers and clients.

Customer Lifecycle Manager

Customer-facing role to execute the engagement and drive to partner hand-off; provides initial face/voice to the customer and brings in specialists as needed.

Job Description

Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship

Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success

Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies (preliminary focused on Microsoft cloud technologies)

Obsess over customers and prospects to deliver a world-class customer engagement experience

Secure customer wins for cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers (preliminary focused on Microsoft cloud solutions)

Position competitive offerings and solutions in the context of customer needs and experiences

Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft technologies

Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)

Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30

Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day

Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers

Collect feedback from customers and articulate it back to the business: “Voice of customer”

Skills Needed

• High school diploma required, BA/4-year degree preferred
• 2-3+ years sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.
• Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
• Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred
• Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred
• A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.
• Strong interpersonal skills, excellent oral, written and verbal business communications skills.
• Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations
• General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
• Solid time management skills and ability to work independently or under supervision with a high level of integrity
• Experience using Microsoft Office Suite applications, Windows OS and Client Relationship
• Management (CRM) system(s) such as Dynamics 365, SalesForce etc.
• Passion for cloud technologies and changing the world

Language skills:

English: Intermediate or Fluent (verbal and written)

Supported market: Fluent or Native (verbal and written

Life at their office Spain:

• Working with adventurous people from over 29 nationalities            
• Personal and professional development
• A great work environment, a dynamic and young approach, with true career opportunities

Career opportunities:

If you are interested in growth, our high performers can move to their back office logistics team, their social media team, become a trainer/mentor, quality analyst, or move into management.

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation***

The employer is able to help their new employees to get the necessary documents to work in Spain (N.I.E. number and Social Security number). They support our employees that are new to Spain to obtain a bank account and family doctor, and provide information about where to search for a place to live.

Are you interested in applying or hearing more? Submit your application