You speak native level of Dutch and have high level of English? Want to work abroad in an international environment? Then this opportunity is for you!
About our client Our client is a strong global leader in business process outsourcing (BPO). They continue to specialize in customer experience outsourcing, and their capabilities extend across voice, social and digital channels. They strive on a daily basis to improve the services delivered to its clients by putting its employees at the heart of the company. Your ideas and suggestions will be welcomed as you will help them grow and advance! You will join a team of over 500 employees of 35 nationalities!
Responsibilities
First Level technical support of the following products: home-range printers, Large format printer, scanners and video-projectors among others, for consumers and business customers: 80% of the contacts.
Presales support and provide accurate information about the products: 10% of contacts.
Reseller Support and under warranty services arrangements: 10% of the contacts.
Multi-channel technical support (phone, e-mail, chat or social media).
Requirements
Technical qualifications
Profound knowledge of Windows Operating System.
Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants.
Profound knowledge of hardware components.
Very good understanding of technical issues.
Experience in hardware support, preferentially by phone and e-mail.
Preferentially strong technical background or technical formation.
Experience in troubleshooting guidelines.
Personal skills
Team player
Willingness to learn and apply new technologies.
Strong analytical skills with demonstrated problem solving ability desired.
Ability to operate in high pressure situations.
Native skills in at least one European language (written and oral).
Excellent comprehension skills in English, preferably excellent oral and written skills.
Good skills in at least one other European language (oral preferentially also written).
Strong ability in communication.
Excellent communication skill / strong communicator.
Service orientation.
About us
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
