Are you ready to join a dynamic team and play a crucial role in ensuring customer satisfaction through efficient order management? We are looking for a dedicated individual to fill the position of Customer Service Representative with a focus on Order Management.

Key Responsibilities:

• Receive and process incoming customer orders promptly and accurately
• Collaborate with Sales and Customer Experience teams to address order entry and fulfillment issues
• Maintain data integrity and ensure accuracy throughout the order management process
• Resolve complex customer billing issues to enhance the overall customer experience
• Coordinate with various departments such as Customer Care, Pricing Team, and Accounts Receivable to ensure correct information
• Identify opportunities for process improvement and contribute to knowledge database updates
• Provide support to other team members as needed and follow up on internal holds related to customer credits
• Demonstrate a deep understanding of proper case handling processes and different business unit responsibilities

Qualifications:
To excel in this role, you should meet the following qualifications:

• Minimum of 2 years of experience in customer service, finance, data entry, data checking, or payroll data
• Proven track record in driving process improvement initiatives
• Proficiency in B2 Dutch and B2 English (Fluency in both languages is required)
• Experience working with ERP systems such as Oracle, Agile, and Salesforce is preferred
• Strong written communication skills in English and one other European language
• Excellent problem-solving abilities and mathematical reasoning
• Ability to manage multiple tasks, adapt to changes, and innovate in a fast-paced environment
• Proficiency in analyzing data to identify trends and root cause issues
• Basic Excel skills and the ability to make independent decisions in a dynamic work environment
• Professional demeanor with high ethical standards

Salary & Benefits:

• Annual Base Salary of €22k+
• Bonus on top of salary
  
• International office 
• Growth opportunities
• Insurance
• Paid sick-leave 
• 25 holidays + 13 public holidays!

If you are looking for a challenging opportunity where you can utilize your skills and contribute to a positive customer experience, we invite you to apply for the Customer Service Representative - Order Management Specialist position. Join us in delivering excellence and making a difference in our customers' journey. Apply now!

About Multilingual Jobs Worldwide